Question 1

What is Konnach?

Accepted Answer

Konnach is a 100% offline digital ledger for shop owners, traders and freelancers. It replaces the paper notebook (“cahier”) used to track who owes you and who you owe.

Question 2

What does the name mean?

Accepted Answer

“Konnach” comes from كنّاش — the Arabic word for notebook. It's a nod to the millions of merchants who track credit by hand every day.

Question 3

Is Konnach really free?

Accepted Answer

Yes. The core ledger — clients, suppliers, transactions, cashbook, reports, exports — is free, with optional non-intrusive ads. Premium is optional.

Question 4

Where is my data stored?

Accepted Answer

On your device only, in a local SQLite database. We never see it.

Question 5

Do you sell my data?

Accepted Answer

No. We have nothing to sell — your data never reaches our servers.

Question 6

What happens if I lose my phone?

Accepted Answer

Use the Export feature periodically to save an encrypted backup. You can restore it on a new device at any time.

Question 7

Can I lock the app?

Accepted Answer

Yes. Set a 4–6 digit PIN, and optionally enable Face ID or Touch ID. The app locks on every launch.

Question 8

Can I track multiple shops?

Accepted Answer

Multi-workspace support is in active development. Today, you can already keep clients and suppliers separate, with notes per person.

Question 9

Does it support Arabic / RTL?

Accepted Answer

Yes, with native right-to-left layout — not just translated strings.

Question 10

Can I send WhatsApp reminders?

Accepted Answer

Yes, in one tap from any client's profile. We pre-fill a polite message with the current balance.

Question 11

Can I export to Excel?

Accepted Answer

Yes — export to CSV and open the file directly in Excel, Numbers, or Google Sheets.

Question 12

Which platforms are supported?

Accepted Answer

iPhone and iPad today. The Android version is in beta and launching soon.

Question 13

What is the minimum iOS version?

Accepted Answer

iOS 13.0 and later.

Question 14

Will there be a web app?

Accepted Answer

Not for now. Keeping data 100% on-device is part of our promise.

Question 15

How does Premium billing work?

Accepted Answer

Premium is billed via the App Store (monthly or yearly). You can cancel any time from your Apple ID settings.

Question 16

Can I get a refund?

Accepted Answer

Refunds are handled directly by Apple. Contact us if you have any trouble.

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